Tarazz is focus on three core business areas: ecommerce enabler (technology), merchant aggregator (merchant portal) and supply chain provider (logistic support). We are made up of a group of passionate people from the brick and mortar world, who want to make online shopping a brand new experience where you will discover the true joy of buying online. We are committed to bring products across many countries, specifically from Asia Pacific, that are niche, highly specialized and yet accessible to people who want value for money and yet where money cannot always get what they want.
Requirements:
PURPOSE AND OBJECTIVES
To be responsible for the overall setting up and running of the customer and logistic support of the company backend operations. The scope includes the followings :
- Set operational procedure, customer care and logistic operations
- Work closely with Logistic partners and Merchants for end to end delivery services
- Back end operation matters with on online payment, fraud matters and securities issues
- Ensure SLA for operation support and customer services
- Review, streamline and automate backend processes
- Work closely with Freight Forwarders for competitive freight charges
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
- Diploma/General Degree with at least 5 years experience in logistic/operation position
- Experience in customer handling and working closely with merchants and forwarders
- Extremely detailed in paperwork and process driven
EXPECTATIONS AND TASKS
- To meet KPIs and SLA for all aspect of personal/departmental performance ,customer care and delivery services
- Creative, independent and able to think out of the box
- Department expected to expand rapidly within the next 6 months
WORK EXPERIENCE
- At least 5 years in logistic and operation environment
- Logistic background is preferred
WHAT WE OFFER
Contract Type: Full time/Permanent
Job Location: Tarazz House, Upper Thomson Road
Department: Operations
Interested Applicants, please write to career@tarazz.com
